Privacy Policy

1. Introduction
The copyright of the website https://tudonghoaminhtam.com is owned by MINH TÂM AUTOMATION SERVICES AND TECHNICAL TRADING COMPANY LIMITED (hereinafter referred to as "We" or "Us"), a company specializing in providing robotics and automation technology and services.

We are committed to respecting our customers' privacy and personal matters. We recognize the importance of the personal information that you provide and believe it is our responsibility to manage, protect, and process your personal data properly.

This Customer Privacy Policy (hereinafter referred to as "Privacy Policy" or "Policy") is created to provide general information about how we collect, use, or process personal data you provide to us, whether now or in the future, and how we will assist you before making any decisions related to providing your personal information to us.

Please read this Privacy Policy carefully. If you have any questions regarding this information or our privacy practices, please contact us via the hotline or send inquiries through the "Send Suggestions, Complaints" section in the Customer Support section at the bottom of the website.

By using our services, registering an account with us, visiting the website, or accessing our services, you acknowledge and agree to the terms and conditions outlined in this Policy, and agree to the collection, use, or processing of your personal data as described in this document.

2. Purpose and Scope of Using Personal Information
To access and use certain services on tudonghoaminhtam.com, you may be required to register your personal information (Email, Full Name, Contact Number, etc.). All provided information must be accurate and legal. tudonghoaminhtam.com is not responsible for the legality of the provided information.

Information collected through the website will be used for the following purposes:

• To provide accurate and timely products and services as per customer requests.
• To provide technical support, handle complaints, and answer customer inquiries.
• To provide the latest updates on the website.
• To conduct user surveys to improve service quality.
• To ensure the security of information and support online payment transactions.
• To promote and introduce tudonghoaminhtam.com products and services to customers.
• To provide additional support upon customer consent.

We may also collect information about your visits, including the number of pages viewed, links clicked, and other information related to connecting to tudonghoaminhtam.com. We collect details from your browser, such as IP address, browser type, language used, time, and the addresses accessed.

tudonghoaminhtam.com collects and uses your personal data for appropriate purposes and in full compliance with this Privacy Policy. When necessary, we may use this information to contact you directly for purposes such as sending orders, confirmation emails, technical or security updates, etc.

3. Methods of Collecting Personal Information
On the website, we provide various forms to collect customer information. The specific forms vary depending on your requests:

1. Online ordering.
2. Registering for an account to become a member of the website.
3. Requesting technical consultation.
4. Providing feedback.
5. Registering for price quotes or promotional information.
6. Contacting different departments.

Personal data collected includes, but is not limited to:

1. Full Name
2. Date of Birth
3. Mobile Number
4. Email Address
5. Delivery Address
6. Payment Method
7. Other information (for other requests as per legal regulations).

4. Information Retention Period
Customer personal data will be stored and protected on the tudonghoaminhtam.com server until a deletion request is made or the member chooses to delete the data. Otherwise, personal data will remain protected on our server.

5. Entities That May Access Your Information
In business operations, we may need to provide your personal information to third parties who provide services to us. You agree that, when necessary, the following entities may access and collect your personal information:

1. Management team of Minh Tâm.
2. Manufacturers, product distributors, and warranty repair services.
3. Payment service providers, shipping companies, postal, telecommunications services.
4. IT solutions providers.
5. In the case of mergers, divestitures, restructuring, liquidation, or the sale or transfer of part or all of Minh Tâm's assets, where customer data is included in the assets being transferred.

Apart from the instances outlined in this policy, we will not provide your personal information to any third party.

Personal information will only be provided in cases where:
(a) There is a legal request from authorized government agencies;
(b) We need to protect our legitimate interests under the law;
(c) In emergencies, to protect your personal safety.

If the server storing information is hacked and personal data is lost, tudonghoaminhtam.com will notify the authorities for investigation and inform customers.

6. Address of the Entity Collecting and Managing Information
MINH TÂM AUTOMATION SERVICES AND TECHNICAL TRADING COMPANY LIMITED
Address: VP Number 2, Amata Industrial Service Center, Amata Street, Amata Industrial Park, Long Binh Ward, Bien Hoa City, Dong Nai, Vietnam.
Hotline: 0917 662 701
Email: [email protected]

7. Methods for Customers to Access and Modify Personal Information
At any time, you can access the website https://tudonghoaminhtam.com, log in, and modify the personal information you have registered.

If you no longer wish to cooperate, want to withdraw access or modify provided information, or for other personal data-related requests, please contact our Customer Service department at:
Hotline: 0917 662 701
Email: [email protected]

8. Commitment to Protecting Personal Information
We are committed to protecting your personal information using international security standards to prevent unauthorized access, use, or disclosure. We will retain personal data in compliance with current legal regulations. However, we will anonymize your personal data when certain risks arise, such as when the data's original purpose no longer applies or when the retention is no longer necessary for any legal or business purposes.

9. Security Policy for Online Purchases

1. You are responsible for protecting the information related to your account and payment details and must not share it with anyone else.
2. We are not responsible for any issues arising from the leakage of your password or unauthorized sharing of your personal information.
3. Transactions via credit/debit cards/ATM cards are secured through encryption.

Payment transactions via international and domestic cards are in compliance with industry security standards.

10. Policy Changes
We may update the Privacy Policy on this website without prior notice to accommodate the website's operational needs or customer feedback. When updated, the "Last Updated" time will be modified.

11. Complaints Mechanism
Consumers can submit complaints via the following methods:
Email: [email protected]
Hotline: 0917 662 701
Address: VP Number 2, Amata Industrial Service Center, Amata Street, Amata Industrial Park, Long Binh Ward, Bien Hoa City, Dong Nai, Vietnam.

12. Clear Display of Consumer Rights Regarding Personal Information
We ensure that consumers are notified of their rights and the privacy policy before or at the time of collecting personal information.