Shipping Policy

1. Shipping or Service Provision Methods:

MINH TÂM AUTOMATION TECHNOLOGY SERVICES CO., LTD offers a variety of shipping and service provision methods to meet customer needs, including:

• Direct delivery via the company’s own shipping service.
• Delivery through third-party shipping partners such as Viettel Post, Giao Hàng Nhanh, and other shipping providers.
• Customers can pick up their orders directly at the company’s branches or warehouses.

2. Estimated Time for Delivery or Service Provision:

Delivery time depends on the geographical distance and the shipping method chosen by the customer:

• Within the city: 1-2 business days.
• Suburban and nearby areas: 2-4 business days.
• Remote and special areas: 5-7 business days.

3. Geographical Limitations for Delivery or Service Provision:

Currently, tudonghoaminhtam.com provides nationwide delivery services. However, for some remote or hard-to-reach areas, delivery may be challenging or incur additional costs. Customers are advised to contact us for further details.

4. Responsibility of the Merchant and Logistics Service Provider for Providing Goods Documentation during the Delivery Process:

We are committed to providing all necessary goods documentation during the delivery process, including invoices, delivery slips, and other related paperwork. The responsibilities of the merchant and logistics service provider are clearly defined as follows:

• Merchant: Responsible for preparing and providing all relevant goods documentation when handing the goods over to the courier.
• Logistics Service Provider: Responsible for safely storing, transporting, and delivering the goods as per the agreement, and providing the required documentation upon request.

5. Information on Delays and Contract Cancellation Rights:

In the event of delays in delivery or service provision, tudonghoaminhtam.com will notify the customer promptly via the communication methods provided. Customers have the right to cancel the contract if the delivery time does not meet their expectations or requirements.

We strive to ensure smooth, timely, and safe shipping and delivery processes. If you have any questions or special requests, please do not hesitate to contact us for assistance.